Managed Services — Yexle

Performance and Support

24/7
Appian production support
30+
Global implementations
60%
Faster issue resolution

Turn Appian from a platform into a performance advantage!

Yexle’s Managed Services give companies the confidence that their Appian applications and platforms are always running at peak performance. Our Appian services offering is designed to ensure your Appian ecosystem remains reliable, secure, and optimised at all times.

We combine application support, platform monitoring, change management, and governance into a single, comprehensive service model. From proactive monitoring to technical governance and compliance automation, we provide end-to-end lifecycle management that ensures stability today and agility for tomorrow.

Why Organisations Choose Yexle

Always-on reliability

Proactive monitoring and rapid issue resolution.

Elastic support models

Support that flexes with evolving business needs.

Compliance & governance

Controls and standards that reduce risk and build trust.

AI-driven optimisation

Unlock performance and automation at scale.

Lifecycle services

Upgrades, enhancements and innovation readiness.

Cost-efficient, scalable models

Service tiers that grow with your business.

Our Managed Services Scope

Level 2/Level 3 support integrated with your IT Service Management, root-cause analysis, and permanent fixes

Requests under 8 hours from design to deploy (User Experience (UX) tweaks, rules, integrations, small features)

Health dashboards, log analysis, performance baselines, and alerting using Appian Health Check and platform monitors

Plan, coordinate, and execute Appian releases and maintenance windows with rollback readiness

Curated manual/automated packs to protect core journeys across every release

Standardised pipelines (compare & deploy, Application Programming Interfaces (APIs), Continuous Integration/ Continuous Delivery (CI/CD) and governed promotion across environments

Non-production and Production hygiene, refreshes, data masking, and capacity planning

Configuration hardening, audit logging, least-privilege access, and policy adherence aligned to your controls

Align platform setup with your Recovery Time Objective/Recovery Point Objective (RTO/RPO), backup schedules, and failover procedures

Query tuning, caching, archival, right-sizing environments, and license/utilisation reviews

Standards, design reviews, reusable accelerators, and best-practice playbooks

Service Level Agreement (SLA) tracking, Key Performance Indicators (KPIs), service reviews, and continuous-improvement roadmaps

One Partner. End-to-End.

Infrastructure
  • Cloud/on-premise coordination
  • Environment sizing & capacity planning
  • Backup cadence, networking prerequisites & observability hooks
Platform
  • Appian administration
  • Patches, health check runs & upgrade orchestration
  • Environment monitoring
Applications
  • Incident fixes & enhancements
  • Test automation & release packaging
  • Performance tuning

We Go Beyond Just Support

Yexle delivers more than production support, we help companies turn Appian into a strategic advantage.

AI-enabled automation

Smarter workflows and faster decisions.

Privacy & compliance automation

KYC, GDPR, CCPA, AML built into processes.

Flexible service tiers

Infrastructure (IaaS), Platform (PaaS) or custom models.

Continuous improvement

Training, upgrades and transformation readiness.

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