Digivault platform for secure Appian credential and identity management

Digivault for Managing Credentials

Yexle Team | Feb 2025

Enterprises need to be fast-paced and secure to meet the requirements of today's dynamic work ecosystem. To achieve this, they rely heavily on a vast network of Software as a Service (SaaS) applications to complete day-to-day activities and to increase efficiency. From using applications like Microsoft 365 for collaboration and communication, to SharePoint or DocShare for document management, enterprises rely on a complex infrastructure that enables faster, more secure, and more efficient workflows.

Most modern enterprises have their own cloud platform which integrates with varied functions and their existing platform to gather information in a centralized way. Applications like Appian Cloud Services help manage businesses and offer data fabric and AI Integration solutions that enable seamless integration with several departments and services.

However, there is a challenge in tracking and managing credentials for all these different services; for example, if the enterprise SharePoint credential used for integrating with the system expires then the platform won't be able to communicate with SharePoint and blocks all transactions related to SharePoint.

System downtime poses serious cyber and business risks. A striking example occurred on February 3, 2020, when Microsoft Teams suffered a nearly three-hour global outage due to an expired authentication certificate (TLS/SSL). Users were unable to connect, facing HTTPS errors across the board.

Despite Microsoft's robust infrastructure, this incident revealed how even leading tech companies can be affected by overlooked certificate renewals. It underscores the importance of automated systems for monitoring and renewing critical digital certificates to prevent service disruptions.

DigiVault is the Solution

Digivault can help in managing the expiry of digital assets such as certificates, licenses, or credentials by tracking the expiry date in a secure way through the Appian Cloud platform. The solution stores credential details in an encrypted way, acts as a centralized platform to update the credentials before expiry, sends regular reminders to end users for renewal, and keeps the audit of changes and updates for reporting as assets are managed and renewed ensuring smooth business continuity and timely renewal through a built in approval process.

Key Features of DigiVault

Appian-powered UI and Records

Capturing information for digital assets such as certificates, licenses, or credentials in an intuitive way through the user interface, with secure storage and facilities for creating, updating, and deleting.

Configuration

Sophisticated user interface for managing properties related to credentials such as endpoint URL, API-Key, Username, etc.

Operations

Digivault sends alerts to users or groups based on each asset configuration, based on when the asset is due to expire, alerting necessary stakeholders to take appropriate action.

Credentials for all environments can be managed separately in each environment, or consolidated in a single environment, minimizing application maintenance.

Enables deployment of credentials held in Digivault to another environment through secure API .

Reports

Provides Intuitive reporting for making timely decisions based on the status of assets. It helps to focus attention on assets that need renewal by highlighting the focus on those assets.

Benefit of DigiVault solution

DigiVault is an Appian solution for managing digital asset components of your Appian applications
Stores all relevant data in a centralized, secure, encrypted location
Ensures uninterrupted services by sending timely reminders
Reduces risks related to manual tracking and enables automated updates
Increases operational efficiency by reducing downtime
Improves traceability and auditing

Final Thoughts

As digital ecosystems grow more complex, credential management is no longer a task that can be handled manually or as an afterthought. Solutions like DigiVault are essential for ensuring security, continuity, and compliance in a scalable way. Whether you're a small business or a global enterprise, implementing centralized credential management can save thousands of dollars and hours—while protecting your reputation and uptime.